Analisis Kompetensi Sumber daya manusia pada Sambal Lalap Plaju Kota Palembang

Abstract

This study aims to examine human resource competence at Sambal Lalap Plaju Restaurant in Palembang City in relation to employee performance. Human resource competence is analyzed through three key dimensions: knowledge, skills, and work attitude. The study applies a descriptive qualitative approach, with data collected through observation, interviews, and documentation. Research informants included the branch manager and employees who are directly involved in daily restaurant operations. The findings reveal that overall human resource competence is at a good level. Employees demonstrate adequate understanding of job duties, standard operating procedures, and menu items. In terms of skills, employees are capable of providing services, working collaboratively in teams, and completing tasks effectively. Work attitudes reflect discipline, responsibility, and courteous behavior toward customers. However, further improvement is required, particularly in time management and work speed during peak service hours. The results of this study are expected to serve as a reference for evaluating and improving human resource quality and service performance in the culinary business sector. This research aims to examine human resource competence at Sambal Lalap Plaju Restaurant in Palembang City in relation to employee performance. Human resource competence is analyzed through three key dimensions: knowledge, skills, and work attitude. The study applies a descriptive qualitative approach, with data collected through observation, interviews, and documentation. Research informants included the branch manager and employees who are directly involved in daily restaurant operations. The findings reveal that overall human resource competence is at a good level. Employees demonstrate adequate understanding of job duties, standard operating procedures, and menu items. In terms of skills, employees are capable of providing services, working collaboratively in teams, and completing tasks effectively. Work attitudes reflect discipline, responsibility, and courteous behavior toward customers. However, further improvement is required, particularly in time management and work speed during peak service hours.