Pengelolaan Dokumen dan Arsip Surat untuk Mendukung Layanan Informasi pada Bagian Tata Usaha di Biro Kesejahteraan Rakyat Provinsi Sumsel

Abstract

Document and correspondence archive management is one of the administrative activities that plays a significant role in supporting the effectiveness of information services within government institutions. Properly managed archives facilitate the processes of storage, retrieval, and provision of information required to support organizational operations. This internship program was conducted at the Administrative Division of the Bureau of Public Welfare of South Sumatra Province with the objective of examining the process of document and correspondence archive management in supporting information services.The method employed in this internship was a descriptive approach using observation, direct participation, documentation, and interviews as data collection techniques. During the internship period, the student was involved in various administrative activities, including processing incoming mail dispositions, distributing correspondence, organizing archive folders, entering archival data into computer systems, arranging official service reports, and managing incoming and outgoing correspondence archives.The results indicate that the management of documents and correspondence archives at the Administrative Division of the Bureau of Public Welfare of South Sumatra Province has been implemented effectively through the processes of receiving, recording, distributing, storing, and maintaining archives. A systematic archival management system contributes to faster document retrieval and enhances the effectiveness of information services. However, several challenges remain, including the increasing volume of archives and the need for further development of a digital archiving system.