Kinerja Dosen Di Unit Pelayanan Terpadu Laboratorium Dasar Dalam Pelayanan Akademik Di Universitas Tadulako

Authors

  • Nurhayati Ambo Universitras Tadulako
  • Suasa Universitras Tadulako
  • Nurhannis Universitras Tadulako

DOI:

https://doi.org/10.61722/jrme.v1i3.1294

Keywords:

Effectiveness, Responsibility, Discipline, Initiative.

Abstract

This research aims to determine the performance of lecturers in the basic laboratory integrated service unit in academic services at tadulako University Palu.

The results of the research show that the performance of lecturers at the basic laboratory integrated service unit in academic services at tadulako University Palu has not run optimally, this is because of the 4 aspects studied, there are 3 aspects that have not worked well, namely aspects of effectiveness, responsibility and discipline and only 1 the aspect that works well is the initiative aspect.

The research suggestion is that to improve the performance of basic laboratoty lecturers, it is necessary to build a performance concept to improve the quality of academic services at tadulako University Palu, especially at the basic laboratory integrated service unit adjusted to the organization and governance that apply in the basic laboratory integrated service unit. To improve the quality of lecturer performance at the basic laboratory integrated service unit at Tadulako University Palu, the fooowing steps must be taken: it is necessary to create a workshop on the academic service system which is attended by basic laboratory lecturers at tadulako University Palu, it is necessary to give academic sanctions to lecturers who are in effective in their work, such as is no longer scheduled for the next semester after previously being evaluated as irresponsible in carrying out academic services, it is necessary to review the amount and time of honorarium payments that apply in the basic laboratory integrated servive unit Tadulako University Palu.

References

Agus Darma, 2003, Manajemen Supervisi, Raja Grafindo Persada, Jakarta.

Badu Ahmad, 2013, Manajemen Pelayanan Publik, CV Andi Offset Yogyakarta.

Barata A.A, 2013, Dasar-dasar Pelayanan Prima, PT. Ellex Media Komputindo Jakarta.

Dharma, Surya, 2013, Manajemen Kinerja:Falsafah Teori dan Penerapannya, Pustaka Pelajar, Yogyakarta.

Dwiyanto, Agus. 2006. Mewujudkan Good Governance Melalui Pelayanan Publik. Yogyakarta: Gajah Mada University Press.

, 2002. Reformasi Birokrasi Publik di Indonesia. Yogyakarta: Gadjah University Press.

, 2006, Administrasi Publik, Kerjasama Lembaga Adminstrasi Negara (LAN) dan Gadjah Mada University Press (Gama Press).

Fajar Laksana, 2008, Manjemen Pemasaran, Pendekatan Praktis, Penerbit Graha Ilmu, Yogyakarta.

Fandy Tjiptono dan Anastasia Diana 2003, Total Quality Management, CV. Andi Offset, Yogyakarta.

Darmadi H, 2011, Metode Penelitian Administrasi, penerbit alfabeta Bandung.

Harbani Pasalong, 2014, Teori Administrasi Publik, Penerbit Alfabeta, Bandung.

Hariandja M.T, 2002, Manajemen Sumber Daya manusia, Raja Grafindo Persada, Jakarta.

Husaini dan Purnomo, 2011, Metodologi Penelitian Sosial, PT. Bumi Aksara, Jakarta

Kasmir, 2005, Etika Customer Service, PT. Raja Grafindo Persada, Jakarta.

Khaerul Umam, 2010, Perilaku Organisasi, Pustaka Setia, Bandung.

Mangkunegara Anwar P, 2010, Evaluasi Kinerja Sumber Daya Manusia, Penerbit PT. Refika Aditama, Bandung.

Mathis, Robert L, John H Jackson. (2009). Human Resource Management, terjemahan, Edisi Kesepuluh, Jakarta.

Moleong, Lexy J. 2017, Metedologi Penelitian Kualitatif, PT. Remaja Rosdakarya, Bandung.

Prawiro Sentono, Suyadi, 2002, ManajemenSumber Daya Manusia; Kebijakan Kinerja Karyawan.Edisi 1. Cetakan ke delapan. BPFE. Yogyakarta.

Rivai V. Dkk. (2005). Performance Appraisal: Sistem yang Tepat Menilai Kinerja Karyawan dan Meningkatkan Daya Saing Perusahaan. Rajawali Pers, Jakarta.

Rivai dan Veithzal, 2004, Manajemen Sumber Daya Manusia Untuk Perusahaan Dari Teori ke Praktek, Raja Grafindo Persada, Jakarta.

Sedarmayanti, 2001, Sumber Daya Manusia dan Produktivitas Kerja, Mandar Maju, Bandung.

Simanjuntak, Payama J, 2011, Manajemen dan Evaluasi Kinerja, Penerbit Fakultas Ekonomi UI Jakarta.

Suharsimi Arikanto, 2013, Prosedur Penelitian; Pendekatan Praktek, Rineka Cipta, Jakarta.

Susanto A, 2014, Teori Belajar dan Pembelajaran, Kencana Prenada Media Group, Jakarta.

Sugiarto, 2002, Psikologi Pelayanan Dalam Industri Jasa, PT. Gramedia Pustaka Utama, Jakarta.

Sutrisno H, 2009, Metodologi Research, CV Andi Offset, Yogyakarta.

Sugiyono. 2011. Metode Penelitian Kualitatif, Kuantitatif dan R&, Penerbit Alfabeta, Bandung.

Halim , Rahmawati, Analisis Strategis Peningkatan Kinerja bagian Sekretariat Pada Dinas Pendidikan, Pemuda dan Olah Raga Kabupaten Banggai, Jurnal Academica FISIP UNTAD Vol.06 No. 01 Februari 2014.

Ridho, Analisis Kinerja Pelayanan Pendidikan Pada Dinas Pendidikan dan Kebudayaan Kota Serang, Journal of Indonesian Publik Administration and Governance Studies(JIPAGS), Volume 2 Nomor 2 Juli 2018.

Downloads

Published

2024-05-13

Issue

Section

Articles