PENGARUH INFLUENCER CREDIBILITY DAN REVIEW PELANGGAN TERHADAP KEPUTUSAN PEMBELIAN PRODUK WARDAH DI TASIKMALAYA
DOI:
https://doi.org/10.61722/jrme.v3i6.13307Keywords:
Influencer Credibility, Customer Review, Purchase Decision, WardahAbstract
This study aims to analyze the descriptive overview as well as the simultaneous and partial effects of Influencer Credibility and Customer Reviews on the Purchasing Decision of Wardah products in Tasikmalaya. The research method employed is quantitative with a survey approach. The research sample consists of the residents of Tasikmalaya selected using a purposive sampling technique. Primary data were collected through questionnaires and analyzed using multiple linear regression with SPSS software. The results show that Influencer Credibility and Customer Reviews simultaneously have a significant effect on Purchasing Decisions. Partially, Influencer Credibility has a significant effect on Purchasing Decisions. Customer Reviews also significantly influence Purchasing Decisions and provide a more dominant contribution.References
Aryanzah, T. D., Myrtanti, R. D., & Adilla, N. (2026). Pengaruh Online Customer Review dan Kredibilitas Influencer terhadap Niat Beli Produk Skincare Brand XYZ di Tiktokshop dengan Customer Trust sebagai Variabel Mediasi. SENTRI: Jurnal Riset Ilmiah, 5(1), 1097-1118. https://doi.org/10.55681/sentri.v5i1.5584
Elfrianto, Nur'Afifah, Pulungan, L. H., & Irvan. (2025). Panduan lengkap analisis statistik untuk penelitian skripsi, tesis, dan disertasi (Z. Azis, Ed.). UMSUPRESS.
Febriyantoro, M. T., Arisandi, D., & Kurnianto, B. (2023). Influence Marketing di Era TikTok: Peran Content Creator dan Review Pelanggan terhadap Keputusan Pembelian. Jurnal Riset Manajemen Dan Bisnis, 8(1), 45-56.
Fitri, N., Haeruddin, M. I. W., Abadi, R. R., Hasbiah, S., & Hasdiansa, I. W. (2026). Pengaruh Online Customer Review dan Persepsi Harga Terhadap Keputusan Pembelian yang Dimediasi oleh Brand Image (Studi Konsumen Wardah di TikTok Shop di Kota Makassar). Journal of Innovative and Creativity, 6(1), 1509-1521
Hakim, L., Sudirman, H. A., & Istimaroh. (2025). Pengaruh influencer credibility terhadap niat pembelian pada pengguna Tiktok Shop. Jurnal Ekonomika, Manajemen Dan Bisnis (JEMB), 4(2), 413–420. https://doi.org/10.47233/jemb.v4i2.3227
Kotler, P., Keller, K. L., & Chernev, A. (2021). Marketing Management (16th ed.). Global Edition..
Kotler, P., Kartajaya, H., & Setiawan, I. (2021). Marketing 5.0: Technology for Humanity. John Wiley & Sons, Inc.
Lema, D. J. S., Mesakh, A. B., & Kasim, A. (2025). Pengaruh Online Customer Review dan Online Customer Rating Terhadap Keputusan Pembelian Pada E-Commerce Shopee. EBISNIS (Jurnal Ilmiah Ekonomi dan Bisnis), 18(1), 209-218. https://journal.stekom.ac.id/index.php/Bisnis
Munawar, A., & Rokhmat. (2024). Pengaruh Content Creator, Kualitas Produk, dan Citra Merek Terhadap Keputusan Pembelian Produk Fashion pada Online Marketplace. EKOMA: Jurnal Ekonomi, Manajemen, Akuntansi, 3(6), 1567-1579.
Purnamasari, W., Rahmawati, A., Jelita, A. E., Azzahra, M., Apriliani, S., Farizziqi, M., & Jaswita, D. I. (2025). Pengaruh Online Customer Review Dan Kepercayaan Terhadap Keputusan Pembelian Produk Wardah Melalui Platform Shopee Di SMK Prisma Kota Depok. JIIC: Jurnal Intelek Insan Cendikia, 2(12).
Putri, A. A., Hartono, & Aprilia, H. D. (2025). Influence Marketing di Era TikTok: Peran Content Creator dan Review Pelanggan terhadap Keputusan Pembelian. Jurnal Perspektif Bisnis, 8(1), 16-32.
Purwanti, Y., & Evyanto, W. (2025). Pengaruh Endorsement Influencer, Online Customer Review, Dan Persepsi Kualitas Terhadap Keputusan Pembelian Produk Skintific Di Tiktok Shop. JBMA: Jurnal Bisnis Manajemen dan Akuntansi, 12(2).
Ramadhani, S. M., & Fitriyadi, H. (2026). The Influence of Influencer Credibility, Brand Image, and e-WOM on Consumer Purchase Intentions for Products Promoted through Tik Tok. Jurnal Manajemen Motivasi, 22, 1117-1125.
Solehatunnisa, R., Septiani, I. D., Fitriyani, D., Sabrina, N. A. P., & Setyaningrum, R. P. (2026). Pengaruh Live streaming Selling dan Online Customer Review melalui TikTok Shop terhadap Kepercayaan Konsumen untuk Meningkatkan Keputusan Pembelian pada Produk Wardah dengan Mediasi Digital Skill. Jurnal Pendidikan Tambusai, 10(1), 2753-2769.
Sugiyono. (2022). Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.
Manajemen Pemasaran. (D. Pratama, Ed.). Pekanbaru: UIR Press.
Thompson, Peteraf, Gambel, & Strickland. (2021). Crafting & Executing Strategy (23rd ed.).
Vasarindani, F., & Pratama, G. H. A. (2025). Pengaruh affiliate marketing dan online customer review terhadap keputusan pembelian produk Wardah melalui Tiktok Shop wilayah Karanganyar. Co-Creation: Jurnal Ilmiah Ekonomi Manajemen Akuntansi dan Bisnis, 4(2). https://jurnal.arkainstitute.co.id/index.php/co-creation/index
Wahyuni, V., & Siratan, E. D. (2025). The Effect of Influencer Credibility, Visual Content, and Viral Marketing on Purchase Decision of Wardah Cosmetics on Instagram. JEMSI: Jurnal Ekonomi Manajemen Sistem Informasi, 7(2). https://doi.org/10.38035/jemsi.v7i2
Downloads
Published
Issue
Section
License
Copyright (c) 2026 JURNAL RUMPUN MANAJEMEN DAN EKONOMI

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.










