https://ejurnal.kampusakademik.co.id/index.php/jssr/issue/feed 2026-11-15T04:30:02+00:00 Open Journal Systems <p><span style="color: rgba(0, 0, 0, 0.87); font-family: 'Noto Serif', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Jurnal Sains Student Research <strong>(JSSR)</strong>, ISSN: (cetak), ISSN: (online) adalah jurnal yang ditujukan untuk publikasi artikel ilmiah . Jurnal Sains Student Research <strong>(JSSR) </strong></span><span style="color: rgba(0, 0, 0, 0.87); font-family: 'Noto Serif', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">merupakan platform publikasi jurnal Karya suatu hasil penelitian orisinil atau tinjauan Pustaka yang ditulis oleh dosen atau mahasiswa. Ruang lingkup karya yang diterbitkan mencakup Multidisiplin diantaranya yaitu: Manajemen, Ekonomi, Ekonomi Syariah, Akuntansi, Kewirausahaan, Bisnis, Ilmu Sosial Humaniora, Sastra, Bahasa, Pertanian, Kesehatan, Peternakan, perikanan, Politik, Pendidikan, Ilmu Teknik, Sistem Informasi, Teknik Elektro dan Informatika, Desain Komunikasi Visual, Ilmu Komunikasi, Hukum. Jurnal ini terbit 1 tahun </span>6 kali<strong> (Februari, April, Juni, Agustus, Oktober, Desember)</strong></p> https://ejurnal.kampusakademik.co.id/index.php/jssr/article/view/13414 2026-11-15T03:27:36+00:00 Rivellia Yulianti Tajudin rivellia@gmail.com Valen Yuda Perwira Valen@gmail.com Rafi Nail Praditama Rafi@gmail.com Ilham Albana ilham@gmail.com

<p><em>This study evaluates the electronic service quality of the Student Service Center, the academic information service used by students of Universitas Amikom Purwokerto, and describes student satisfaction based on questionnaire responses. A descriptive quantitative survey was conducted using an online questionnaire with 48 submitted responses. The instrument covered respondent characteristics, use of academic features, reported service problems, 16 statements formulated in terms of expected service attributes across efficiency, system availability, fulfillment, and privacy, and three satisfaction indicators. Descriptive statistics were calculated using frequencies, percentages, and mean Likert scores. The results show that all 48 respondents (100%) were active students of Universitas Amikom Purwokerto. Thirty-eight respondents (79.2%) reported having experienced problems. The highest-priority feature for improvement was the course announcement menu (32 selections), followed by submission of Surat Tugas and SKKM (29), academic agenda (25), notifications (24), academic advising records (22), and RPS (20). The mean score of the 16 expectation-oriented statements was 4.684 out of 5, whereas the mean of the three satisfaction indicators was 3.333 out of 5. These figures describe different constructs and must not be interpreted as an E-ServQual gap. The available spreadsheet contains expectation-worded statements rather than matched perception and expectation measurements; therefore, a perception-minus-expectation gap cannot be calculated. The findings indicate strong student expectations regarding reliable, accessible, accurate, and secure electronic services, alongside moderate reported satisfaction and concrete operational issues requiring improvement.</em></p>

2026-11-14T00:00:00+00:00 Copyright (c) 2026 JOURNAL SAINS STUDENT RESEARCH https://ejurnal.kampusakademik.co.id/index.php/jssr/article/view/13415 2026-11-15T04:30:02+00:00 Ifa Tri Mulyani ifatrimulyani1@gmail.com Setyani Sukmaningsih Setyani@gmail.com Eri Lestari Eri@gmail.com Ilham Albana Ilham@gmail.com

<p><em>The development of information technology encourages companies to adopt digital transformation to improve operational effectiveness and business competitiveness. PT Telkom Indonesia (Persero) Tbk. needs to align its information systems strategy with business objectives. This study aims to analyze the role of information systems strategy in supporting the company's digital transformation and business strategy. It uses a descriptive qualitative method with a case study approach. Secondary data were obtained from annual reports, official company publications, and scientific journal articles. The discussion focuses on information technology, digital infrastructure development, and service integration. The analysis shows that information systems strategy supports digital transformation through infrastructure development, Fixed Mobile Convergence (FMC) integration, and data center and cloud business development. These initiatives support digital business growth while requiring proper technology management, information security, and human resource readiness.</em></p>

2026-11-14T00:00:00+00:00 Copyright (c) 2026 JOURNAL SAINS STUDENT RESEARCH