Efisiensi Pelayanan Status Hukum dan Sertifikasi Kapal pada Kantor Kesyahbandaran dan Otoritas Pelabuhan Kelas I Samarinda

Abstract

This study analyzes the efficiency of legal status and ship certification services at the Class I Harbormaster and Port Authority Office (KSOP) Samarinda and explains why this issue is important. The purpose of this study is to analyze the flow of ship certification services, identify existing obstacles, and formulate possible solutions to improve ship certification services at KSOP Class I Samarinda. Public services are required to be effective and efficient. The service process includes several stages, starting from the submission of service applications to the issuance of service certificates. This study employs a qualitative and descriptive approach conducted directly through interviews and observations. The main obstacles affecting service efficiency are the lengthy verification and inspection processes. These problems are caused by administrative data discrepancies, inspection issues, ship readiness for inspection, and disruptions in the digital service system. In addition, inadequate human resources and weak inter-agency coordination also contribute to service inefficiency. The findings indicate that the design of ship certification services is generally well-structured. However, the actual implementation of certification services has not run optimally because inefficiencies still occur at several stages of the service process. This study suggests that ship certification services can become more efficient through improvements in human resources, digital systems, and inter-agency service coordination.